Updated: Winter Storm Closure Information

Due to continual Winter Storm conditions Chaplaincy Health Care is implementing the following service modifications and closures for Thursday, February 14th.

  • Hospice – We continue to accept referrals, intakes and admissions.
  • In-Home Hospice: We are available 24/7 and are committed to getting to our patients no matter what the road conditions are. Patients and families please call your RN case manager directly if any needs should arise during regular office hours (8 am to 5 pm), or after 5 pm call (509) 783-7416 and your call will be routed to someone who can help.
  • Hospice House: Open
  • Palliative Care: Scheduled visits are being made as roads become more accessible. Nurses are available by phone.
  • Contract Chaplains: Chaplain availability will be determined based on each site’s needs and our ability to access the site.
  • Behavioral Health: Appointments are being rescheduled as needed. Clients will be contacted if their therapist cannot make it to the office.
  • Cork’s Place: Closed. No groups Thursday, Feb. 14. Tours and in-take meetings will be rescheduled.
  • Grief Care: No support groups Thursday, Feb.14. Gone Too Soon group canceled for tonight.
  • Repeat Boutique: Kennewick open limited hours and Richland closed.

We are available 24/7 for our hospice and palliative care patients and families to ensure they receive the care they need. If you have a question about a service or closure, please email info@chaplaincyhealthcare.org and your message will be forwarded to the appropriate person.

Winter Storm Closure Information

Due to Winter Storm conditions Chaplaincy Health Care is implementing the following Emergency Action Plan for Monday, February 11th and Tuesday, February 12th.

  • In-Home Hospice: In-home visits for Monday 2/11 and Tuesday 2/12 will be rescheduled. Emergency needs will be addressed as soon as possible. Patients and families please call your RN case manager directly if any needs should arise, or call (509) 783-7416 and your call will be routed to someone who can help.
  • Hospice House: Open
  • Palliative Care: Scheduled visits for Monday 2/11 are being rescheduled. Nurses are available by phone.
  • Contract Chaplains: Chaplain availability will be determined based on each sites needs and our ability to access the site.
  • Behavioral Health: Closed. Appointments are being rescheduled. The Step-Up program is canceled for Tuesday 2/12.
  • Cork’s Place: Closed. No groups Monday 2/11 or Tuesday 2/12. Tours and in-take meetings will be rescheduled.
  • Grief Care: No support groups Monday 2/11 or Tuesday 2/12.
  • Repeat Boutique: Kennewick and Richland closed.

We will have limited staff on hand but will make every effort to ensure our hospice and palliative care patients and families receive the care they need. If you have a question about a service or closure, please email info@chaplaincyhealthcare.org and your message will be forwarded to the appropriate person.

Email Breach Notification

On November 20, 2018, Chaplaincy Health Care became aware of an email account breached by an unknown individual. On the day of the breach, Chaplaincy Health Care was able to take immediate action and changed the user account password, limiting the breach to approximately four hours. Chaplaincy Health Care is notifying the individuals potentially impacted by this event so that they can take action to monitor and protect their information, along with the organization’s efforts and resources being provided.

Chaplaincy Health Care hired a computer forensics firm to help with the investigation. The breach was isolated to one email account. No medical records systems or donor records were impacted by the breach. While it is not possible to identify which, if any, emails were seen, it was found that they may have included the patients’ name, date of birth, medical record number, masked social security numbers (xxx-xx-1234), prescriptions, dates of service and home address. Complete social security numbers, financial records, and credit card information were not included in the emails.

Chaplaincy Health Care takes the security of all information very seriously and is taking steps to prevent a similar event from occurring in the future. This includes providing additional employee training and testing emphasizing the need to safeguard sensitive information and enabling two-factor authentication protocols.

“Chaplaincy Health Care sincerely apologizes for the inconvenience and the concern this incident has caused” stated Gary Castillo, Executive Director. “Information security is very important to us and we will continue to do everything we can to fortify our operational protections for our patients and their families.”

Chaplaincy Health Care mailed letters on January 3, 2019 to the individuals potentially impacted by this event. This letter includes information about the incident, and steps that potentially impacted individuals can take to monitor and protect their information. Identity protection and credit monitoring at no cost is being offered through LifeLock to individuals potentially impacted. A toll-free number (855) 659-8793 and email address (privacy@chaplaincyhealthcare.org) have been established to answer questions. For a list of frequently asked questions, please click here.

Support for Grief this Winter

Some choose to attend a group soon after a loss, while others may wait years. Wherever you are in the healing process, Chaplaincy Grief Care is there to help. We invite you to come and join others who are on the same journey.

We offer a handful of drop-in groups, one-time classes, and 10-week support groups. Drop-in groups do not require a weekly commitment and may have new participants each week. These groups are great as they offer you flexibility. Groups and classes are open to anyone experiencing grief due to a death. All groups and classes are free of charge but do require registration.

Call us, we can help.

View all groups and classes here.

Grief During the Holidays: Some Tips

The winter holidays are generally perceived as “the most wonderful time of the year.” But for those who are facing grief after the death of a loved one, the holidays may instead be a time filled with pain and sadness.

Even those for whom grief is not as fresh, the holidays may serve as an annual reminder of the loss — not only of that person but of tradition and celebration.

Bereavement professionals working in hospice and palliative care understand how difficult this season can be. They support families coping with loss all year long. Bereavement counselors stress the importance of making decisions that feel right to the grieving person and giving oneself permission to make new or different choices at the holidays.

Experts in Grief offer some tips:

Be Willing to Change Traditions.
Holidays often center on certain traditions and rituals. For some, continuing these traditions without a loved one may be an important way to continue sharing their memory. For others, it may be more comforting to develop new rituals to help lessen the pain and immediacy of the loss.

Help Reduce Stress.
While the holidays can be filled with meaning, they can also be filled with pressure and stress because of additional tasks such as shopping, baking and decorating. Grieving people should be encouraged to prioritize what needs to be done and focus on those projects that may bring them pleasure. Perhaps the gift list can be pared down, cards need not be sent out, or another family member can cook the family dinner this year.

Remember those Who Have Died.
The holidays can bring opportunities to remember the person who has died in a way that is personally meaningful. Some families choose to participate in holiday events at a local hospice. Others may choose to share special family stories over a meal. Some may find that making a donation to a special charity or volunteering time to help others in need may be a comforting way to honor their loved one.

Hospice and palliative care professionals know of the importance of providing emotional and spiritual support to those who are grieving but most importantly, they remind us that a person grieving should do what’s most comfortable for him or her during this time of year.

To learn more about grief and loss or about hospice and palliative care, contact Chaplaincy Health Care.

Chaplaincy Grief Care offers a special class during this time, Hope for the Holidays. This two-hour class meets to help grieving people deal with the stress, loneliness and confusion of the holiday season.

Chaplaincy Health Care Winter 2018 Newsletter

Our Winter Newsletter is here! Read the beautiful story Brandi Pevey shares about her family’s experience with Cork’s Place and special thank you to our Lighting the Path breakfast table hosts. With the holiday season and shopping for your loved ones, keep Chaplaincy Health Care in mind. View our wish list for needed items. Your generosity makes a difference!

Click here to read the Winter 2018 Newsletter.


It’s Never too Late to Thank a Veteran, Even at the End of Life

Americans across the country celebrate Veterans Day on November 11, a special day to salute the men and women who have bravely served our country in the military.

These fellow Americans have made profound sacrifices in defense of freedom and they deserve our heartfelt thanks and appreciation. Honoring our nation’s Veterans includes supporting them throughout their entire lives, especially at the end.

As our nation marks Veterans Day, Chaplaincy Hospice Care deepens our commitment to increase Veterans’ access to the compassionate, high-quality care available from the nation’s hospice and palliative care providers. One of the ways we’re making this happen is through our active involvement with We Honor Veterans, an innovative program of the National Hospice and Palliative Care Organization that we created in collaboration with the Department of Veterans Affairs.

There is something else that’s important for every American to do – and that is to say, “thank you” to our country’s Veterans. Not just on November 11 but all year long.

Ask your friends, neighbors, coworkers and others in your community whether they have served in the military (you may be surprised how many have)—and thank those who have served for their sacrifice.

It surprises many Americans to learn that every day, 1,800 Veterans die. That’s more than 680,000 Veterans every year – or 25 percent of all the people who die in this country annually.

If you know a Veteran who is in need of the special care hospice brings to people facing serious and life-limiting illness, please reach out and help them learn more about care options by visiting www.ChaplaincyHealthCare.org.

To all our nation’s Veterans, thank you.

If you are interested in helping us honor those veterans, please contact Malia F at (509) 460-5813 or maliaf@chaplaincyhealthcare.org

Don’t Wait to Talk About Hospice

It’s an all too common situation. A family is at the bedside of a loved one who is seriously ill and nearing the end of life. Each member of the family has a different idea of what should be done and what the patient would have wanted.

Far too many people wait until they are in the midst of a health care crisis before thinking about what options are available or what care they or their loved ones would have wanted.

Often, by waiting too long to learn about possible options, like hospice care, people end up spending difficult days in the hospital or the emergency room and opportunities to be with loved ones at home are lost.

When a family is coping with a serious illness and a cure is no longer possible, hospice provides the type of care most people say they want at the end of life: comfort and dignity. Considered to be the model for high-quality, compassionate care for people with a life-limiting illness, hospice care includes expert medical care, pain management, and emotional and spiritual support. Care is provided by an inter-disciplinary team of professionals and trained volunteers. The wishes of the patient and family are always at the center of care.

Most hospice care is provided in the home – where the majority of Americans have said they would want to be at this time. Care is also provided in nursing homes, assisted living, adult family homes, and in-patient Hospice facilities.

Care is paid for by Medicare, Medicaid, and private insurance plans.

The National Hospice and Palliative Care Organization reports that more than 1.5 million people received care from our nation’s hospices last year.

Hospice providers can help with information about care options and choices and ensure you live as fully as possible throughout your entire life. They will make sure your loved ones receive support as well.

One of the best ways to make sure you and your loved ones benefit fully from hospice is to talk about it now.

For more information, contact Chaplaincy Health Care at (509) 783-7850.

Chaplaincy Health Care Fall 2018 Newsletter

Our Fall Newsletter is here! Read about Chaplaincy Health Care’s instrumental volunteers who aren’t just everyday people. Their extraordinary hearts make an immeasurable difference in the lives of people across our community each day. If you are looking for a simple way to support our work, try donating one (or some) of the items on our Wish Lists. Your generosity makes a difference!

Mark your Calendars! Chaplaincy has a lot to offer this fall with the Free Community Presentation by Dr. Ira Byock, 3rd Annual End-of-Life Conference, Lighting the Path Fundraising Breakfast and so much more.

Click here to read the Fall 2018 Newsletter.


End-of-Life Conference Registration Open

Chaplaincy Health Care’s third annual CME/CEU End-of-Life Conference is Friday, October 19, 2018, at the Three Rivers Convention Center in Kennewick. The keynote speaker will be Dr. Ira Byock, a leading palliative care physician, author, and public advocate for improving care through the end of life.

The conference is geared toward the health care community including RNs, ARNPs, MDs, and Social Workers and will provide an opportunity to gain a greater understanding of the complex issues in providing palliative and end-of-life care. Topics covered include clinical and cultural leadership, the role of the inter-disciplinary team, medical cannabinoids, spiritual care, Hospice 101,  symptom management for delirium, providing the care every patient deserves and how to cultivate resilience in a culture of burnout. Brenda Swenson, Director of Hospice Outreach for Chaplaincy Hospice Care said, ‘This is a great opportunity to earn 6.5 CMEs/CEUs while hearing from some of the best and brightest in the field of end-of-life care.”

Chaplaincy's End-of-Life Conference Keynote Speaker, Dr. Ira Byock.

Dr. Ira Byock, Conference Keynote Speaker

Dr. Ira Byock’s presentation titled “The Best Care Possible” focuses on clinical and cultural leadership, tackling the crisis that surrounds serious illness and dying in America and his quest to transform care through the end of life. After his presentation, Dr. Byock will be available, with his book The Best Care Possible,  for purchase and signing.

The conference agenda also features regional experts such as:

  • Dr. Brian Lawenda, renowned Harvard-trained Radiation Oncologist, Stanford/UCLA-trained Medical Acupuncturist, Integrative Oncologist and former U.S. Navy Commander who serves as Northwest Cancer Clinic’s Medical Director speaking about medical cannabinoids.
  • Rainy Sauer holds a Masters of Divinity, is a Board Certified Chaplain and recently received her Graduate Certificate in Palliative Care from the University of Washington. She has worked with palliative care patients for the Tri-Cities Cancer Center and recently joined the Chaplaincy Palliative Care team. She will present key elements to successful communication with seriously ill patients.
  • Dr. Gregg VandeKieft is the Southwest Washington Regional Medical Director for Palliative Care for Providence St. Joseph’s Health. He is board certified in Family Medicine and Hospice and Palliative Care. His topic focuses on searching for wellness and he will provide some much needed tools to help cultivate resilience in midst of burnout.

These are just a few of dynamic speakers on board for the day. See the full agenda and a list of breakout session topics and speakers here.

Registration is open. The Early Bird rate for the conference is $100 before October 5, 2018. After that date, the regular registration rate is $125. There is a discount for full-time students studying in a health care related field. Online registration is available here. This conference has been approved for 6.5 continuing education credits are available for nurses, physicians and social workers. For questions or additional information, please call (509) 783-7416 or email: brendas@chaplaincyhealthcare.org